Reference

How sa5tamatka Handles Your Personal Data

This Privacy Policy sets out exactly what personal data we collect when you open an account with us, how we store it, and under what conditions we may…

Data collected only as neededUPI, Paytm, PhonePe payment details protectedNo sale of personal data to third partiesIndian account holders coveredAccessible where local law permits
sa5tamatka How sa5tamatka Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review the personal data we hold about you, request a correction, or ask us to delete your account information, you can contact…

Email Privacy Team Send a written request to our dedicated privacy address.
Live Chat Support Open the live chat window inside your account dashboard and mark your query as…
Account Dashboard Log in, go to Account Settings and select Privacy Controls.
HOW WE PROTECT DATA

Our Data Handling and Security Practices

We apply layered security measures across every stage of data handling — from the moment you enter your Paytm number at registration to the point your withdrawal clears back to your UPI…

Encryption at Rest and in Transit

All personal and financial data — including your PhonePe reference and UPI handle — is encrypted using current industry standards both while stored on our servers and during transmission between your device and ours.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences from your browser settings at any time; disabling analytics cookies does not affect account access.

Account Security Controls

Two-step login verification is available on your account. We strongly encourage you to enable it. Suspicious login attempts from unrecognised devices trigger an automatic alert to your registered mobile number.

Data Retention Schedule

We hold your account data for as long as the account is open. After closure we retain only what applicable Indian law requires us to keep, typically for a defined statutory period, after which records are deleted or anonymised.

Requesting Changes to Your Data

You can ask us to correct inaccurate data, update your contact details, or remove information we no longer need to hold. Requests submitted through Account Settings are processed within seven working days.

Third-Party Data Sharing

We share personal data only with payment processors (such as UPI and Paytm networks) needed to complete transactions, fraud-prevention partners, and authorities when required by law. We do not sell your data to advertisers.

Common Questions About Your Privacy on sa5tamatka

Below are the questions we receive most often about how we collect and manage personal data. If your question is not covered here, contact the privacy team through live chat or email and we will get back to you within seven working days.

We collect your name, email address, mobile number, date of birth, and the payment identifiers you register — such as your UPI handle or Paytm-linked number. We also log device and session data automatically for security purposes.

Payment identifiers are encrypted before storage and are never shared with third parties beyond the payment networks needed to process your transaction. Our servers apply access controls so only authorised systems can read this data.

Yes. Log in, go to Account Settings, and select Privacy Controls to download a copy. Alternatively, email our privacy team with your registered mobile number and we will send the data within seven working days.

After account closure we retain only the records that Indian law requires us to hold for a defined statutory period. Once that period passes, your personal data is deleted or anonymised from our systems.

We do not sell personal data to advertisers. We share data only with payment processors like UPI and Paytm networks, fraud-prevention partners, and law-enforcement authorities when legally required to do so.

Submit a correction or deletion request through Account Settings under Privacy Controls, or contact the privacy team via live chat or email. We aim to complete all data change requests within seven working days of verification.

We use session cookies for login continuity and analytics cookies to understand page usage. You can turn analytics cookies off in your browser settings at any time. Doing so has no effect on your ability to access your account.