Reference

Your Rights and Our Legal Commitments

sa5tamatka operates under a clear legal framework designed to protect your account, your data and your rights as a user.

Terms of UsePrivacy PolicyCookie PolicyAccount ConditionsData Retention Rules
sa5tamatka Your Rights and Our Legal Commitments
POLICY CONTACT

How to Reach Our Legal and Compliance Team

If you have a question about our terms, want to request a copy of your stored data, or need to report a concern about how your…

Email Support Send your legal query or data access request to our dedicated policy mailbox.
Live Chat Our live chat agents can escalate legal and account-condition questions to the compliance team…
Written Request For formal data deletion or correction requests, submit a written request through your account…
DATA AND SECURITY

How sa5tamatka Handles Your Data and Account

We hold account security and data integrity to a high standard across every layer of the platform — from the moment you enter your UPI handle to the point a withdrawal lands…

Data Collection

We collect only the data needed to operate your account: name, contact details, payment identifiers such as UPI ID, and session logs. We do not collect data beyond what account function and Indian regulatory requirements demand.

Cookie Handling

Strictly necessary cookies keep your session active and your language preference saved. Analytics cookies, which measure page performance, are opt-in only — you control them through the cookie preference panel in your browser.

Account Security

All account access uses encrypted connections. Passwords are stored as salted hashes, never in plain text. We also offer two-factor authentication for an additional layer of account protection on both mobile and desktop.

Data Retention

Transaction records and account data are retained for the period required under applicable Indian financial regulations. Once the retention period expires, data is permanently deleted from our servers and backup systems.

Your Rights

You have the right to request a copy of all data we hold about you, ask us to correct inaccurate records, or request deletion where no legal retention obligation applies. Submit these requests via your account dashboard.

Policy Updates

When we update any legal document, we notify you by email and display a banner on your next login. You will always have at least 14 days to review changes before they take effect on your account.

Your Legal Questions, Answered Directly

The answers below cover the most common questions we receive about our terms, your data rights and how account conditions work on sa5tamatka. If your question is not covered here, reach out to our policy team through the contact channels listed above.

The full Terms of Use are linked in the footer of every page on sa5tamatka.com. They are written in plain English and updated whenever we make a material change to how accounts or payments are governed.

We store your registration details, payment identifiers including your UPI ID or Paytm number, transaction history and support correspondence. We do not store full card numbers or share your data with third-party marketers.

Log in, go to Settings › Privacy, and select 'Request My Data'. We will compile and deliver your data file within the statutory period. The request is free of charge and can be made once per calendar quarter.

Yes. Where no legal retention obligation applies, you can request full deletion through Settings › Privacy or by emailing our policy mailbox. We confirm deletion in writing once the process is complete.

Disputes are handled first through our internal complaints process, which aims for resolution within 10 working days. If a resolution is not reached, the matter is referred under applicable Indian law to the relevant forum.

No. We only use cookies on sa5tamatka.com itself. We do not deploy cross-site tracking cookies. Analytics cookies on our own domain are opt-in and can be disabled at any time through your browser cookie preferences.

Contact our policy team directly via the email address listed in the Privacy Policy footer. We acknowledge all data-concern reports within 24 hours and begin an internal review immediately upon receipt of your message.